To cancel your order:
If you would like to cancel your order before it has been shipped, please send an email to hello@emilyjaneyeadon.com and include your order number, name and delivery address.
To request a refund:
If you would like to return your order once it has arrived, you are entitled to a refund (not including postage costs). To request a refund, please email hello@emilyjaneyeadon.com and include your order number, name and delivery address, within 7 days of receipt and I will get back to you with how to return your order.
Your order must be returned in perfect condition and in the original packaging to qualify for a refund. Unless the return is because of a mistake on my part, the cost of returning your order will be at the buyer’s expense. I also request that you purchase a tracking number and insurance for the full value when returning the package.
I do not take responsibility for loss or damage caused by the postal system. All packages are insured which means, if anything does go wrong, you will be fully covered.