Returns & Refunds Policy

I take great care in creating and packaging every order, and I hope you're delighted with your purchase. However, if something isn't quite right, please find my returns and refunds information below.

Order Cancellations

If you would like to cancel an order before it has been dispatched, please email hello@emilyjaneyeadon.com as soon as possible, including your name and order number.

If your order has already been dispatched, you may still be able to return it in accordance with the policy below.

Returns - Physical Products

If you change your mind about a purchase, you have 14 days from receiving your order to notify me that you wish to cancel and return it.

This applies to eligible physical products, including original textile sculptures, sewing boxes and printed acetate bee wings.

To request a return, please email hello@emilyjaneyeadon.com with your name, order number and details of the item you wish to return. You do not need to provide a reason.

Once you have notified me, you have a further 14 days to send your order back. I will provide the return address and instructions.

Please package your order carefully to prevent damage during transit, using the original packaging where possible. You may be responsible for any reduction in the item's value resulting from handling beyond what is necessary to inspect it.

For change-of-mind returns, the cost of return postage is the buyer's responsibility. Given the delicate nature and value of my handmade sculptures, I strongly recommend using a tracked delivery service with appropriate insurance cover and retaining proof of postage.

Damaged, Faulty or Incorrect Items

If your order arrives damaged, faulty or incorrect, please contact me as soon as possible at hello@emilyjaneyeadon.com.

Please include your order number, a description of the issue and, where possible, photographs to help me understand what has happened.

I will do my best to resolve the issue promptly and arrange an appropriate refund, repair or replacement in accordance with your consumer rights. Where an item is faulty, damaged or incorrect, reasonable return postage costs will be covered where required by law.

Personalised and Commissioned Artwork

Artwork created specifically to your individual specifications or personalised for you may not be eligible for change-of-mind returns.

This does not affect your statutory rights if an item is faulty, damaged or not as described.

Digital Downloads & Online Courses

Digital products, including downloadable bee wing templates and access to my Bumble Bee Masterclass, are supplied electronically and cannot be physically returned.

Digital purchases are subject to a statutory 14-day cancellation period unless the applicable requirements for immediate digital delivery have been met.

Where you have expressly consented to receiving digital content during the cancellation period and acknowledged that you will lose your right to cancel once supply begins, the right to cancel for a change of mind ends when the digital content is supplied.

If the required consent and acknowledgement have not been provided, your applicable statutory cancellation rights remain.

This does not affect your rights if digital content is faulty or not as described.

Please read all product descriptions carefully before purchasing to ensure that the digital product or course meets your requirements.

Refunds

Once a return has been received, I will check the item and process any refund due.

For eligible cancellations, refunds will include the purchase price and, where the entire order is cancelled, the original standard delivery charge. Additional charges for upgraded delivery services are not refundable beyond the standard delivery amount.

Return postage for change-of-mind returns is the buyer's responsibility.

Refunds will be issued to the original payment method within 14 days of receiving the returned goods or evidence that they have been sent back, whichever is earlier.

Where an order is cancelled before dispatch, the refund will be issued within 14 days of cancellation.

Please allow additional time for your bank or payment provider to process the refund.

Contact

If you have any questions about your order, a cancellation or a return, please don't hesitate to get in touch. Email: hello@emilyjaneyeadon.com.

You can also exercise your cancellation right by sending a clear statement to this email address, identifying your order and confirming that you wish to cancel.

Nothing in this policy affects your statutory consumer rights.