Terms & Conditions

Last updated: 7 November 2026

These Terms & Conditions explain the conditions that apply when visiting my website, purchasing my artwork or products, downloading digital content or enrolling in my online courses.

Please read them carefully before placing an order.

By purchasing through www.emilyjaneyeadon.com, you agree to these Terms & Conditions. Nothing in these terms affects your statutory consumer rights.

1. About My Business

This website is owned and operated by Emily Jane Yeadon, an independent British textile artist based in Scotland, United Kingdom.

I create and sell original, handmade textile sculptures, craft supplies, digital products and online educational courses.

For questions about my products, orders or these Terms & Conditions, please contact:

Emily Jane Yeadon

Email: hello@emilyjaneyeadon.com

Website: www.emilyjaneyeadon.com

2. Products and Descriptions

All original sculptures and handmade artworks are created by me using a variety of traditional textile techniques and mixed media.

I take care to ensure that product descriptions, photographs, dimensions and other information displayed on my website are as accurate as possible.

However, please note:

Each handmade sculpture is individual, and slight variations in materials, colours, textures and finishes are part of its handmade nature.
Colours may appear slightly different depending on your device and screen settings.
Product measurements are provided as accurately as possible, although minor variations may occur.
Any accessories or decorative elements included with a sculpture will be detailed in its individual listing.
Product availability may change, particularly as many of my artworks are one-of-a-kind pieces.

Unless specifically stated otherwise, my textile sculptures are decorative artworks and are not intended to be used as children's toys.

Please read the complete product description before making a purchase.

3. Placing an Order

When placing an order through my website, you are responsible for ensuring that all information provided is accurate and complete.

This includes your name, email address, billing information and delivery address.

Once your order has been placed, you will receive an order confirmation by email.

If there is an issue with your order, such as an item becoming unavailable or an error that prevents me from fulfilling it, I will contact you as soon as possible to discuss the available options, including a refund where appropriate.

I reserve the right to decline orders where reasonably necessary, including in cases of suspected fraud or inability to supply the requested product. This does not affect any contract already formed or your legal rights.

4. Prices and Payments

All prices displayed on my website are listed in British Pounds Sterling (GBP) unless otherwise stated.

Prices are subject to change without notice. However, price changes will not affect orders that have already been accepted.

Any applicable taxes and delivery charges will be displayed before you complete your purchase.

Payments are processed securely through the payment methods available at checkout, including:

Wix Payments
PayPal
Supported debit and credit cards

Payment must be completed before an order can be processed or dispatched, unless an alternative arrangement has been agreed in writing.

I do not directly receive or store your complete bank card information.

5. Delivery and Shipping

I take great care when packaging and dispatching my handmade artwork and products.

Delivery charges and available shipping options are displayed during checkout.

Processing times

Estimated processing and dispatch times will depend on the product purchased. Ready-made artwork, craft supplies and any made-to-order products may have different preparation times.

Where applicable, these details will be provided in the individual product listing or communicated before purchase.

Delivery times

Estimated delivery times are provided as guidance and may vary depending on your location, courier services and circumstances outside my control.

If an agreed delivery deadline cannot be met, I will contact you to discuss the available options.

International orders

Where international delivery is available, customers may be responsible for customs duties, import taxes or additional charges imposed by their destination country, unless stated otherwise at checkout.

These charges are separate from the product and shipping prices paid to me.

Lost or damaged parcels

I take care to package orders securely and use appropriate shipping services.

If your order is lost or arrives damaged during delivery, please contact me as soon as possible at hello@emilyjaneyeadon.com.

I will investigate the matter and arrange an appropriate resolution in accordance with your consumer rights.

Responsibility for goods remains with me until they have been delivered to you or a person you have nominated to receive them, except where the law provides otherwise.

6. Cancellations, Returns and Refunds

I hope you will be delighted with your purchase. However, I understand that occasionally you may wish to cancel or return an order.

Cancelling an order before dispatch

If you wish to cancel an order before it has been dispatched, please email hello@emilyjaneyeadon.com as soon as possible, including your name and order number.

Returning physical products

For most physical products purchased online, you have the legal right to cancel your order within 14 days of receiving it, without giving a reason.

To exercise this right, please contact me within that period. You then have a further 14 days to return the goods.

Unless the return is due to a fault, damage or an error on my part, you will generally be responsible for the cost of return postage.

I recommend using a tracked and adequately insured postal service when returning valuable artwork.

Items should be packaged carefully to prevent damage during transit. Where possible, please reuse the original packaging.

You may inspect the goods as you would in a shop, but a deduction from your refund may be made if handling beyond what is necessary has reduced their value.

Where you exercise your statutory cancellation right, I will refund the product price and the original standard delivery charge. Any additional cost paid for an upgraded delivery service is not normally refundable.

Refunds will be processed within the applicable legal timeframe, generally within 14 days of receiving the returned goods or evidence that they have been sent back, whichever is earlier.

Personalised or commissioned work

The standard change-of-mind cancellation right may not apply to products genuinely made to your individual specifications or clearly personalised for you.

Any special terms relating to commissioned artwork will be explained before an order is confirmed.

Faulty or damaged products

If a product is faulty, damaged or not as described, please contact me so that I can arrange an appropriate resolution.

Your statutory rights remain unaffected.

For more information, please refer to my separate Returns & Refunds Policy.

7. Digital Products and Downloads

Some products available through my website are supplied digitally, including downloadable patterns, templates and other educational materials.

Digital products are not physical items and will not be posted.

Access to digital downloads is generally provided electronically after successful payment.

Please ensure that you have read the full product description and checked any stated software, printer, material or technical requirements before purchasing.

Digital cancellation rights

For digital content supplied immediately, your statutory 14-day cancellation right may be lost once the supply begins, but only where you have expressly consented to immediate supply and acknowledged that you will lose that right.

Where these legal conditions have been met, a change-of-mind refund will not ordinarily be available after supply has begun.

This does not affect your rights if digital content is faulty, not as described or cannot be supplied as agreed.

All digital products, templates, patterns and accompanying instructions remain my intellectual property unless otherwise stated.

Your purchase grants you permission to use the purchased material in accordance with its product description and any stated licence.

You must not:

Redistribute, share or give away purchased digital files.
Upload purchased files to file-sharing websites or online groups.
Copy, reproduce or resell the digital files, patterns or templates themselves.
Claim the original designs or instructional materials as your own.

Any specific permissions or restrictions concerning the use or sale of finished items made from a pattern will be stated in the relevant product or course information.

8. Online Courses and Educational Content

My website offers online educational content, including the Bumble Bee Masterclass.

When purchasing an online course, you will receive access to the course materials as described in the relevant listing.

The Bumble Bee Masterclass is sold as a one-time purchase with lifetime access, as advertised on its product page.

Course content may include video tutorials, downloadable patterns, written instructions and supporting educational resources.

Course access

You may be required to create an account or sign in to access your purchased course.

You are responsible for keeping your login details secure.

Course access is intended for the individual purchaser and must not be shared, transferred or resold.

Course materials

All videos, patterns, written instructions and other educational content remain my intellectual property.

You may use these materials for your own learning and practical making activities, subject to any permissions stated within the course.

You may not reproduce, distribute, upload, teach from or commercially resell my course materials without prior written permission.

Course results

I aim to provide clear, detailed instructions to help you develop your skills.

However, individual results will vary depending on experience, available materials and personal techniques.

Technical requirements

You are responsible for ensuring you have a suitable device, internet connection and any tools or materials specified as necessary for the course.

If you experience technical difficulties accessing purchased content, please contact me for assistance.

9. Intellectual Property and Copyright

Unless otherwise stated, all original content on this website is owned by Emily Jane Yeadon.

This includes, but is not limited to:

Original sculpture designs and artwork.
Product photography and images.
Written content and illustrations.
Patterns, templates and downloadable files.
Online course videos and educational materials.
Website branding, logos and other original creative content.

These materials are protected by applicable intellectual property and copyright laws.

You may browse my website and share links to its pages for personal, non-commercial purposes.

You must not reproduce, distribute, sell, modify or otherwise exploit my original content without permission or another lawful basis.

If you would like to feature my work in a publication, exhibition, article or other project, please contact me to discuss permission.

10. Commissions and Special Orders

From time to time, I may accept commissions or requests for individually created artwork.

Any commission is subject to my availability and agreement.

Before work begins, I will provide relevant details concerning the proposed artwork, price, payment arrangements, estimated completion time and any special conditions.

Commission-specific terms agreed in writing will apply alongside these general Terms & Conditions.

Where a commission is genuinely personalised or made to your individual specifications, different cancellation arrangements may apply, as explained before purchase.

11. Website Use

You agree to use my website lawfully and in a manner that does not interfere with its operation or the experience of other visitors.

You must not:

Attempt to gain unauthorised access to the website or its systems.
Introduce malicious software or otherwise interfere with website security.
Use the website for fraudulent or unlawful activities.
Reproduce or misuse website content in breach of applicable intellectual property rights.

I may update, improve or temporarily suspend parts of the website for maintenance or technical reasons.

Where such changes affect purchased products or course access, I will take reasonable steps to honour existing contractual obligations.

12. Third-Party Services and External Links

My website is hosted by Wix and uses third-party services to provide website functionality, payment processing and other features.

These include Wix Payments, PayPal and Wix Email Marketing.

My website may also contain links to external websites or social media platforms.

External services operate under their own terms and privacy policies.

I am not responsible for the content or independent practices of external websites, although this does not exclude any responsibility I may have under applicable law.

13. Privacy and Personal Information

I respect your privacy and take the protection of personal information seriously.

Information collected through my website is used to process orders, provide products and services, communicate with customers and operate my business.

For full details about how your information is collected, stored and processed, please refer to my separate Privacy Policy.

14. Liability and Consumer Rights

I take reasonable care to ensure that my products, website information and services are provided accurately and professionally.

Nothing in these Terms & Conditions excludes or limits any liability that cannot legally be excluded, including liability for death or personal injury caused by negligence, fraud, or your statutory consumer rights.

Where permitted by law, I am not responsible for losses that were not reasonably foreseeable when the contract was made or that were not caused by a breach of my obligations.

These Terms & Conditions do not affect your rights under the Consumer Rights Act 2015 or other applicable consumer protection legislation.

15. Changes to These Terms & Conditions

I may update these Terms & Conditions from time to time to reflect changes to my business, website, services or applicable legislation.

Any updates will be published on this page, together with the date of the latest revision.

Changes will not retrospectively alter the terms of orders or contracts already agreed, unless legally permitted and appropriately agreed.

16. Governing Law

These Terms & Conditions are governed by the laws of Scotland.

However, if you are a consumer living elsewhere, you will continue to benefit from any mandatory consumer protections applicable to you under relevant law.

Nothing in these terms removes your right to bring proceedings in a court where you are legally entitled to do so.

17. Contact Information

If you have any questions about these Terms & Conditions, your order or any of my products and services, please get in touch.

Emily Jane Yeadon

Independent Textile Artist

Scotland, United Kingdom

Email: hello@emilyjaneyeadon.com

Website: www.emilyjaneyeadon.com

Cancellation Form

You may use the following form if you wish to exercise your statutory right to cancel an eligible purchase. You do not have to use this form; an email clearly stating your decision to cancel is also sufficient.

To: Emily Jane Yeadon - hello@emilyjaneyeadon.com

I hereby give notice that I wish to cancel my contract for the purchase of the following goods:

Product(s):

Order number:

Date ordered:

Date received:

Customer name:

Customer address:

Date: